What are the cancellation and refund procedures?

Before purchasing your ticket, it is crucial to thoroughly read the cancellation and refund conditions of the ticket you intend to buy. Different companies have different classifications, but generally, tickets marked as “promotional” or “special price” do not allow for cancellation or refunds, and there may be restrictions on making changes. With “flexible” tickets, you can receive a refund excluding the amounts deducted by airlines as penalties, or make changes by paying a small fee. Additionally, you should be aware that in case of cancellation, some countries do not refund certain taxes. Due to variations in ticket rules depending on the time remaining on your flight, the airline, and the class and package of your ticket, it is very important to choose and purchase a ticket that suits your conditions and schedule from the outset, to avoid any problems later.